User Engagement: The Most Important KPI You’re not Tracking (but should be)

“The goal of a SaaS CEO should be to increase the profit they make from each customer (LTV), and lower the costs in sales and marketing that it takes to acquire each customer (CAC). Measuring Customer Engagement is a key tool that will help you achieve that goal, as it will allow you to increase your trial conversion rates, which directly reduces CAC. And it will help you lower your churn rates, which directly increases LTV.” – David Skok, I think every SaaS CEO would agree that user engagement is the lifeblood of any SaaS business. These CEOs know...